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​Terms & Conditions


General terms & conditions

  • All prices are subject to change without prior notification however customers on our mailing list will receive notice by email.
  • All orders must be counted with a member of our staff either before leaving our premises or at your own premises before signing acceptance on your invoice.  Once done, no discrepancies will be accepted.
  • If you choose not to count the goods, you agree that you are receiving the correct quantity of goods.
  • Once stock has been collected from or delivered by Vic Bay®, we have no control over it. As such we do not accept responsibility for any damages or shortages.  Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received before they get branded.  
  • Vic Bay® cannot accept returns on incorrect items which have already been branded. Please check your invoice to ensure the items are what you ordered. Human error can occur.
  • Orders being collected by the client’s courier; the client accepts Vic Bay®’s dispatch policy as being correct and no claims will be entered into in connections with shortages. 
  • Any garment shrinkage will be within the accepted international standards as long as the washing instructions on the label are adhered to. We cannot be held responsible for incorrect washing of garments. 
  • Whilst every measure is taken to ensure high standard garments, dark colored cotton garments are not suitable for applications where garment is exposed to excessive sunlight and perspiration, as this will result in fading. 
  • All orders will be held for 48 hours. Thereafter, if not paid for, it will be returned to stock.

Wholesale policy

  • Vic Bay® is a wholesale distributor of blank apparel to re-sellers.
  • To be approved for wholesale pricing of Vic Bay®, you will be required to complete a registration form and send through the necessary documentation.

Privacy policy

  • We respect your right to privacy. At Vic Bay® we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. Vic Bay® does not store your credit card information. Vic Bay® will never rent or sell your name or personal information.
  • Our websites do utilize 'cookies' to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information solely to make our website easier for our customers to use.

Price and styles

  • Prices are subject to change without notice. All merchandise will be shipped at prices effective at time of invoicing. Customers on our mailing list will receive prior notice by email.
  • Vic Bay® reserves the right to change or discontinue styles, colours and sizes.

Sample orders

  • All samples will be invoiced then credited once returned. 
  • Samples must be returned for a credit within 10 working days from the date of the invoice with a copy of the original invoice enclosed.
  • Samples must be returned in original condition as well as original packaging. Should samples become damaged or soiled and not fit for resale, this will result in samples not being accepted for return. 

Payment policy

  • No goods will leave our premises without being paid for including collections via courier.  Orders will only be released once payment has reflected in our bank account. Unless you are an account customer.
  • All goods remain the property of Vic Bay® until paid in full.
  • All new customers are required to pay by credit/debit card or electronic funds transfer ETF. We are cashless business.
  • We accept Mastercard, Visa and Debit cards (No Amex and Diners).  
  • Cash deposits into our bank account may result in the cash deposit fee being charged to your account.
  • We encourage EFT's and have facilities at our offices to make Internet payments.
  • Please pay into the correct bank account to ensure that your order is cleared immediately.
  • Payments from outside SA take between 4 and 7 working days to clear and goods will only be released when payment reflects in our bank account.    
  • Interest will be charged on overdue amounts (subject to the terms of our credit agreement). 
  • Online Payments: All online payments are processed by Adumo.

Credit policy

​Credit terms are available subject to:

  • Fill in the Credit Application form and send to daniel@vicbay-wp.co.za
  • Credit approval process will include a bank and background check.
  • Your other account Suppliers will be contacted for a reference.
  • A minimum monthly spend of R10,000.00 is applicable.
  • Trading history of more than 6 months with Vic Bay®.
  • Terms are strictly adhered to you so please ensure that your account is in good standing at all times.

Cancellation policy

  • Orders received by email, WhatsApp or phone will be taken as confirmed.
  • Once an order has been placed, agreed to returns after collection may be subject to a 10% handling and admin fee.

Returns policy

  • An invoice must accompany all returns.
  • Returned items are subject to a 10% handling fee on the total value of the goods returned.
  • Unbranded garments, in their original condition will only be accepted back within 10 working days for a replacement, credit or refund. If payment was by card, the commission charges will be deducted.
  • Garments that are printed, washed, dyed, relabeled or branded or not in a resaleable condition will not be accepted for return. 
  • Customers are responsible for the inspection of goods before branding.
  • Please ensure your invoice is correct before branding. Vic Bay® is not liable to contribute to any screen-printing costs or pay for reprinting under any circumstances. We highly recommend that all customers check their orders rather than having them delivered directly to a printer. 
  • We also recommend viewing Vic Bay® products at a showroom or buying samples prior to making final orders.
  • No returns on special orders will be accepted unless there is fault with the stock. 
  • If you have any other questions about returns, please feel free to email customerservice@vicbay-ec.co.za

Collections and delivery policy

  • No goods will leave our premises without being paid for.  
  • Orders will only be released once payment has reflected in our bank account. 
  • Once stock has been collected from or delivered by Vic Bay®, we have no control over it. As such we do not accept responsibility for any damages or shortages.  
  • Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received before they are printed, washed, dyed, relabeled or branded. 
  • For more information, please refer to our delivery page.

Online policy

  • An online sales order placed does not constitute an official invoice as it still needs to be processed by a sales consultant.
  • Orders are subject to stock availability. Should an item be out of stock, you can contact the branch to find out if one of our other branches have stock of the item.
  • Vic Bay® will not be held accountable for mistakes made by the client or any of their representatives. Please check your order carefully before checking out. Should there be an error made on the online sales order, please contact customer service.
  • Although utmost care has been taken in ensuring registration of legitimate users, Vic Bay® will not be held liable for fraudulent accounts.
  • Although the information provided on this website is carefully checked, errors or omissions may occur.  
  • Vic Bay® will accept no responsibility for any mistakes or misprints.
  • Should a price be in question on the website, once logged in please refer to the latest price list for accurate pricing and raise the query with your Vic Bay® branch.
  • Wholesale price breaks apply to order quantities of the same product style and can be made up of multiple colours and sizes within that style starting above 250 units. The relevant price will be automatically applied upon adding items to your cart.

Online payment Policy

  • Please note that orders will only be processed once payment has been received. Orders are only released once payment reflects in Vic Bay® bank account. 
  • Orders will be held for 48 hours thereafter will return to stock.
  • EFT Please use your order number as reference.
  • Online Debit or Credit Card Payments: All online payments are processed by Adumo.

Discount policy

  • We offer a discount per order where the quantity of the same product is above 100 units. Please check with your sales consultant on the amount that is applicable for your order. 

Branding

Direct to Film
  • Artwork needs to be supplied in the following file types: PDF vector or PNG (with transparent background). Files – 300dpi or higher resolution. All color saved in CMYK and to be print ready files.
  • Production times greatly depend on work in progress. We will endeavor to complete your order within 5 – 7 working days.  Please ensure you are happy with your delivery date when approving your branding.
  • Sample prints will be charged for at quoted price of print.
  • As DTF uses a water-based ink, we only print on 100% cotton garments to ensure the print wash stability.
  • Third party garments supplied for printing will not carry any guarantee.
  • Branding requires a 50% deposit and the balance to be paid on collection.
  • Vic Bay stock needs to be paid for in full before branding can commence.
  • Branding will only commence once the Branding Approval Sheet has been signed as approved. Please ensure you are 100% happy with the positioning, size and colour.
  • Items individually sealed in bags are available at extra cost of .50c per item.  Please let us know in writing if you would like this value-added service.
Embroidery
  • Artwork needs to be supplied in electronic format in the following file types: PNG, JPEG or PDF.
  • Digitizing costs will be quoted upfront depending on the size of the design.
  • Please allow between 24 and 48 working hrs. for digitizing.
  • Production times greatly depend on work in progress. We will endeavor to complete your order within 5 – 7 working days.  Please ensure you are happy with your delivery date when approving your branding.
  • Branding requires a 50% deposit and the balance to be paid on collection.
  • Vic Bay stock needs to be paid for in full before branding can commence.
  • Branding will only commence once the Branding Approval Sheet has been signed as approved. Please ensure you are 100% happy with your color of thread.
  • Items individually sealed in bags are available at extra cost of .50c per item.  Please let us know in writing if you would like this value-added service.